SHIPPING POLICY
We ship most in-stock orders within 1 business day from the time of order. Out of stock, special order items, or items drop-shipped by the manufacturer may require additional lead-times for delivery. We will notify you shortly after we receive your order to confirm any drop-ship or special order status, and to provide you with an estimated date of shipment. On in-stock items shipped from our warehouse, a tracking # will be sent to you by email when your item ships from our warehouse.

• Please note that the flat-rate shipping costs shown on our website are for domestic shipments within the 48 contiguous states only. Please contact us for actual shipping charges on orders to Alaska or Hawaii.
  
   
• Accessory-1 ships orders via Fedex, UPS, or common carrier. Some orders are shipped from multiple locations, and may require that we ship items from the same order in more than one box. Please verify your shipping address before submitting your order to ensure the fastest possible service.
   

MERCHANDISE RETURNS
We take every precaution to ensure that your products arrive safely, however if an item is damaged in shipment, please follow the steps below:

• If you need to return merchandise, please call our office at 1-800-968-9100, or email us for a Return Merchandise Authorization (RMA) number. Please note that any merchandise returned without prior authorization will not be credited.
  
  
• In the case of a damaged UPS shipment, please notify your area UPS office first, and they will pick up the items for inspection and return them to us. Also be sure to notify us so we can send a replacement part and follow up with UPS.
  
  
• If a return is requested for reasons other than shipping damages (ie: customer changes of mind), the customer will be responsible for all shipping costs back to Accessory-1, and item(s) must be returned in their original condition and packaging, complete with all included parts and materials. Merchandise credit will only be issued to customer following receipt of goods by Accessory-1.
  
  
• Accessory-1 is unable to accept returns on products which are damaged as a result of improper installation or customer misuse.
  
  
• When returning an item to us, please be sure to pack your item carefully in the original packaging your product arrived in to prevent shipping damage, and to ensure that you receive proper credit for your merchandise.
  

MANUFACTURER WARRANTIES
All parts are covered by the manufacturer warranties. Manufacturer warranties vary, and are included with your products. Please review the information you receive with your products for more information.

MAILING ADDRESS:
ACCESSORY-1
3038 Eastern Avenue, SE
Grand Rapids, MI  49508
USA

WAREHOUSE ADDRESS:
ACCESSORY-1
3038 Eastern Avenue, SE
Grand Rapids, MI  49508
USA

PHONE:
toll-free (800) 968-9100
MI local (616) 241-3980
fax (616) 452-8757

BUSINESS HOURS:
Monday - Friday
8:00 AM to 5:00 PM
Eastern Standard Time

E-MAIL:
contact@
accessory-1.com